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Travel Agency Desk Specialist - Intermediary Partner Care - CEC Omaha - (19147050)

Company: Marriott International, Inc.
Location: Council Bluffs
Posted on: November 27, 2019

Job Description:

Here's To Your Journey with Reservation Center Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? The CEC Omaha, located at 1818 North 90th Street, Omaha, Nebraska, 68114 is currently hiring a Travel Agency Desk Specialist - Intermediary Partner Care. Responsibilities include: The basic function of this job is to provide customer service to travel agents/agencies relative to commission requests, problems, and concerns. The IPC Specialist also answers questions regarding the internal travel agent training Fam-tastic Program and Preferred Travel Agent Program, IATA commission questions, and various travel industry issues. Specific Responsibilities Researches and resolves routine travel agent/agency commission requests, problems and concerns. Assists travel agents/agencies by answering questions regarding all IPC related computer systems, including MARSHA, Juliet, CTAC and OSCAR. Responsible for managing a region of approximately ninety (90) Marriott and Ritz-Carlton properties. Conducts audits and monitors hotels to ensure all past and present commission payments are being made. Educates assigned hotels on all Marriott standard operating procedures relating to commission payments. Assists travel agencies with questions regarding their ARC, IATA, TSI or TIDS accreditation. Communicates and promotes Marriott services and programs to travel agencies including new and existing promotions and system enhancements. Processes various Marriott directory/brochure requests made by travel agents/agencies. Assists with various ongoing surveys and audits for corporate and IPC department that measure internal/external service levels. Handles projects from manager and travel industry customers as needed. Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing. Job Specifications Accurate typing skills. Excellent oral and written communication skills. Ability to operate general office equipment. One-year experience with Marriott worldwide Reservation Center preferred. No customer complaints on file within the last year. Most recent Performance Appraisal will be evaluated and an overall Meets Expectations or better job performance rating is preferred. Minimum Qualifications Minimum of three (3) months work experience with Marriott Customer Engagement Center, or at least three (3) months experience in a customer service capacity in a hotel call center or travel agency. No more than five (5) occurrences / or two (2) active notifications. No written warnings on file in any area within the last twelve (12) months. No Commitment to Correct(s) on file for non-servicing, negative interaction or professional demeanor within the last six (6) months. Critical Competencies Personal Attributes Integrity Dependability Positive Demeanor Presentation Initiative Stress Tolerance Adaptability/Flexibility Interpersonal Skills Team Work Customer Service Orientation Diversity Relations Communications Telephone Etiquette Skills English Language Proficiency Communication Writing (and email) Listening Applied Reading Organization Detail Orientation Multi-Tasking Time Management Planning and Organizing Analytical Skills Computer Skills Learning Problem Solving Skills Math Aptitude General Administration Typing Filing Computer Microsoft Office To apply now, go to: Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. @lifeatmarriott on Snapchat So, we ask, where will your journey take you? - Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Council Bluffs , Travel Agency Desk Specialist - Intermediary Partner Care - CEC Omaha - (19147050), Other , Council Bluffs, Iowa

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