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Infrastructure Analyst 2 Marriott International - (19103073)

Company: Marriott International, Inc.
Location: Council Bluffs
Posted on: August 2, 2019

Job Description:

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? The CEC Cross Center, located at 1818 N. 90 Street, Omaha, Nebraska, 68114is currently hiring a Infrastructure Analyst 2. Infrastructure Analyst 2 : Infrastructure Analyst 2 Voice will be part of a team that provides day-to-day management and technical oversight for the IP Voice systems supporting Group Sales offices and Customer Engagement Centers (CECs) located throughout the world. He/she will be responsible for the daily operations and configuration of the CEC Voice Services infrastructure in support of CEC associates. This includes but is not limited to the Avaya Call Center Technologies platform, Unity Voice Mail, Interactions IVR, Oracle SBC's (formally Acme) and their respected peripherals. The individual will be involved in key activities from project lead, deployment, and operational readiness. . CANDIDATE PROFILE Education and Experience Bachelor's Degree in Telecommunications or Data Networking or technical certification equivalent may be substituted 5+ Years' experience of technical support with ACD/PBX adjuncts and interfaces in a multi-site call center environment Avaya Call Management Systems, Session Manager, Communications Manager, Interaction Center, Workforce Optimization, One-X Agent/AAFD, BRE and Central Management, System Manager (SMGR) highly desired Working knowledge of various IVR technologies including Avaya, Nuance, 24/7 and carrier-based offerings Working knowledge of SIP & Session Border Controllers Experience on voicemail and a Call Accounting system Ability to review and analyze carrier billing formats to determine validity of monthly bills and to determine least cost carrier options Proven success in introducing major change to process, procedure or training Ability to participate in on-call rotation to support 24/7 business operations Experience using MS Office (including Project and Visio) and SharePoint required CORE WORK ACTIVITIES Participate in CEC Network Services support processes as we grow to support over 24 CEC's and Regional Sales Offices Globally. Work to deploy required telephony changes, adjust route plans, add skills and troubleshoot related issues. Assist to manage project implementation and operational costs. Work in a fast-paced environment, and continually prioritize tasks, effort, resources and risks that the CEC's may encounter. Enforces Marriott policies and standards protecting company hardware, software and other resources at the property. Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations. Keeps updated technical skills and applies new knowledge to your role. Provides technical expertise and support to team members, and to other teams. Analyzes information and evaluates results to choose the best solution and solve problems. Manages vendors for property IT requirements functioning as escalation point for problem resolution. Informs and/or updates executives, peers and subordinates on relevant information in a timely manner. MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. o Reading Comprehension Understands written sentences and paragraphs in work related documents. o Writing - Communicates effectively in writing as appropriate for the needs of the audience. To submit your application for this job, please go to: https://jobs.marriott.com/marriott/jobs/19103073?%3Flang=en-us/ - Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Council Bluffs , Infrastructure Analyst 2 Marriott International - (19103073), Professions , Council Bluffs, Iowa

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