Guest Agent Representative/ Front Desk
Company: Careerbuilder-US
Location: Council Bluffs
Posted on: January 19, 2023
Job Description:
We are looking for a Guest Service Agent for our Front Desk to
make our clients feel welcome and ensure their pleasant and
comfortable stay at our hotel. Guest Service Agent responsibilities
include greeting clients as they arrive, coordinating their
check-ins to assigned rooms and informing them about the hotel's
facilities. You will make sure to offer stellar customer service
and provide memorable hospitality experiences for our guests. Our
ideal candidates have a flair for communication, with the ability
to resolve issues in a timely and accurate manner.Skills:
- Proven work experience as a Guest Service Agent, Hotel Guest
Agent Service, or similar role
- Proficiency in English; knowledge of other languages is a
plus
- Customer service drive with outstanding communication and
active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team
into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional
presentationResponsibilities:
- Provide upscale guest service experiences for clients
throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared
prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including
reservations and financial transactions
- Promptly address guests' requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children,
and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff
and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and
dining/ bar options
- Promote all hotel amenities, conveniences and programs
offered
- Examine daily duties, assign tasks, and check on progress
- Analyze customer feedback from hotel guestbook and online
reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop
and sight-see
- Establish friendly relationships with regular hotel
clientsCompany IntroductionAt Comfort Inn hotels, we offer
travelers a consistent, warm and welcoming experience. With all the
amenities you need to be at your best, our hotels will help you
feel rested and ready to take on the day.
Keywords: Careerbuilder-US, Council Bluffs , Guest Agent Representative/ Front Desk, Sales , Council Bluffs, Iowa
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