Room Service Representative
Company: Methodist Health System
Location: Council Bluffs
Posted on: March 19, 2023
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Job Description:
Why work for Nebraska Methodist Health System?At Nebraska
Methodist Health System, we focus on providing exceptional care to
the communities we serve and people we employ. We call it The
Meaning of Care - a culture that has and will continue to set us
apart. It's helping families grow by making each delivery special,
conveying a difficult diagnosis with a compassionate touch, going
above and beyond for a patient's needs, or giving a high five when
a patient beats a disease or conquers a personal health challenge.
We offer competitive pay, excellent benefits and a great work
environment where all employees are valued! Most importantly, our
employees are part of a team that makes a real difference in the
communities we live and work in.Job Summary:The Room Service
Representative is responsible for Room Service meals requests by
answering inbound Room Service calls, entering the information into
the room service database completely and accurately, and
maintaining reports and records to ensure accurate and correct
meals are delivered to patients and visitors within established
timeframes.Responsibilities:Essential Functions IAnswers inbound
calls on a daily basis to assist with and verify Room Service
orders by following guidelines in a friendly and courteous
manner.Enters Room Service orders by accurately inputting orders in
CBORD Room Service database and following special diet selection
guidelines to ensure selections follow physician diet order.Enters
diet orders and information from Cerner and/or Dietitians and Diet
Technicians into CBORD by interpreting diet orders and allergies
without difficulty and entering information accurately and
completely to create or maintain updated patient files.Prints and
utilizes CBORD outputs including tray tickets, nourishments and
tube feeding labels, diet order change reports, and other reports
on a daily basis to ensure report information is accurate and
correct at all times.Prepares supplemental feedings and formulas by
processing tube feeding orders accurately, maintaining organization
of dry and cold storage formula products, and maintaining
supplemental feedings and formula par levels to promote optimal
nutritional intake according to departmental standards.Documents
oral fluid and food intake, menu selection and related statistics
regarding meals served by completing meal counts, nourishment, and
tube feeding counts daily and accurately calculating brown trays
and nourishment documentation to enhance on-going evaluation of
patient nutritional status.Prepares assembly area for room service
tray production at assigned facilities by conducting pre-service
quality checks and maintaining the cleanliness of the assembly area
to ensure the area is ready for the preparation of patient and
guest trays.Interacts and helps support patients, families,
hospital staff, and Food Service team with Room Service orders
and/or questions on a daily basis in a welcoming and professional
manner to ensure excellent customer service is met and
maintained.Assists patients with pre-meal service at assigned
facilities, including removing lids and opening packets, by
following Room Service guidelines to ensure patients are satisfied
and needs are met.
Keywords: Methodist Health System, Council Bluffs , Room Service Representative, Sales , Council Bluffs, Iowa
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