Front Desk Agent - Springhill Suites Council Bluffs, Iowa
Company: BC LYND HOSPITALITY LLC
Location: Council Bluffs
Posted on: May 27, 2023
Job Description:
Job Details
Level
Entry
Job Location
SpringHill Suites Council Bluffs - Council Bluffs, IA
Remote Type
N/A
Position Type
Full-Time/Part-Time
Education Level
Undisclosed
Salary Range
$15.00
Travel Percentage
None
Job Shift
Undisclosed
Job Category
Hospitality - Hotel
Description
FULL-TIME EMPLOYEES RECEIVE UP TO $1,000 SIGN ON BONUS
SHIFT WILL CONSIST OF 3:00 pm - 11:00 pm (depending on occupancy
and/or hotel demands)
The Evening Full-time/Part-time Front Desk Agent at the Springhill
Suites - Council Bluffs, on days working front desk is responsible
for providing attentive, courteous and efficient service to all
guests during check-in, throughout their stay, and at checkout,
while maximizing room revenue and occupancy.
To accomplish this job successfully, an individual must be able to
perform, with or without reasonable accommodation, each essential
duty and/or function satisfactorily. Reasonable accommodations may
be made to help enable qualified individuals with disabilities to
perform the essential functions.
Education & Experience:
- High school diploma or equivalent and/or experience in a hotel
or a related field preferred.
- Must be of legal age to serve alcoholic beverages, according to
local state laws.
- Must be TABC Certified
- Must have bartending experience.
Physical requirements:
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally,
and /or 20 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
- Ability to stand for the entire shift.
Work environment:
- Indoor and outdoor hotel building, rooms, facilities and
structures
General Requirements:
- Must be able to effectively communicate, both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with BC Lynd
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.
- Comply with BC Lynd Standards and regulations to encourage safe
and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest
or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Fundamental Requirements
- Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and fellow employees.
- Process guests' checks, collect cash and process credit cards
and room charges according to standards.
- Perform opening and closing side work according to standards to
ensure that guests are served promptly and efficiently.
- Prepare beverages and cocktails according to the standards, for
mixing, portion control and presentation.
- Serve guests with all food and beverage requirements in a warm,
friendly, courteous, and professional manner.
- Ensure the lounge areas are kept clean and tidy.
- Be familiar with the computer system.
- Carry out cashiering functions by closing checks and servicing
the guest.
- Follow all state liquor laws.
- Assist in maintaining beverage cost.
- Follow prescribed procedures in serving liquor with care to
avoid problems with intoxicated guests, and when necessary report
to management.
- Complete beverage requisitions to maintain par levels as
needed. (bottle for bottle method)
- Stock and clean glassware.
- Check soda tanks to ensure that they are full and secured
properly to the bar.
- Prepare all garnishes.
- Assist in cleaning of tables and all lounge area as
needed.
- Ensure overall guest satisfaction.
Keywords: BC LYND HOSPITALITY LLC, Council Bluffs , Front Desk Agent - Springhill Suites Council Bluffs, Iowa, Sales , Council Bluffs, Iowa
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