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Front Desk Agent - Springhill Suites Council Bluffs, Iowa

Location: Council Bluffs
Posted on: May 27, 2023

Job Description:

Job Details


Job Location
SpringHill Suites Council Bluffs - Council Bluffs, IA

Remote Type

Position Type

Education Level

Salary Range

Travel Percentage

Job Shift

Job Category
Hospitality - Hotel



SHIFT WILL CONSIST OF 3:00 pm - 11:00 pm (depending on occupancy and/or hotel demands)

The Evening Full-time/Part-time Front Desk Agent at the Springhill Suites - Council Bluffs, on days working front desk is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Education & Experience:

  • High school diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be of legal age to serve alcoholic beverages, according to local state laws.
  • Must be TABC Certified
  • Must have bartending experience.
    Physical requirements:
    • Flexible and long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand for the entire shift.

      Work environment:
      • Indoor and outdoor hotel building, rooms, facilities and structures

        General Requirements:
        • Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
        • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
        • Must be able to multitask and prioritize departmental functions to meet deadlines.
        • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
        • Attend all hotel required meetings and trainings.
        • Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
        • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
        • Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
        • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
        • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
        • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
        • Must be able to cross-train in other hotel related areas.
        • Must be able to maintain confidentiality of information.
        • Must be able to show initiative, including anticipating guest or operational needs.
        • Perform other duties as requested by management.
        • Maintain a friendly and warm demeanor at all times.

          Fundamental Requirements
          • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
          • Process guests' checks, collect cash and process credit cards and room charges according to standards.
          • Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.
          • Prepare beverages and cocktails according to the standards, for mixing, portion control and presentation.
          • Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
          • Ensure the lounge areas are kept clean and tidy.
          • Be familiar with the computer system.
          • Carry out cashiering functions by closing checks and servicing the guest.
          • Follow all state liquor laws.
          • Assist in maintaining beverage cost.
          • Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary report to management.
          • Complete beverage requisitions to maintain par levels as needed. (bottle for bottle method)
          • Stock and clean glassware.
          • Check soda tanks to ensure that they are full and secured properly to the bar.
          • Prepare all garnishes.
          • Assist in cleaning of tables and all lounge area as needed.
          • Ensure overall guest satisfaction.

Keywords: BC LYND HOSPITALITY LLC, Council Bluffs , Front Desk Agent - Springhill Suites Council Bluffs, Iowa, Sales , Council Bluffs, Iowa

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