Retail Customer Service Representative
Company: FastWyre Broadband
Location: Bellevue
Posted on: April 26, 2024
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Job Description:
American Broadband
Position Purpose/SummaryThe Retail Customer Service Representative
is committed to providing the highest quality of service to the
communities, customers, and employees we serve by fulfilling our
customers' needs by offering the latest in technological advances
allowing them to keep pace with the growing demands of a global
economy.Primary Duties & ResponsibilitiesMaximize customer revenue
opportunities through explanation of products and services
available to meet customer needs.Sell products and services. Ensure
individual, team and company goals and objectives are metProvide
information to customers relating to the application for,
installation of, and policies and procedures relating to local and
long-distance telephone, cable television and internet
services.Administrative duties relating to local and long-distance
telephone, cable television, and internet services. Verify
customer-provided information prior to the processing of service
orders. Enter service orders into the database, process service
orders for installation, disconnection, and feature changes by
computer.Assist customers by answering billing questions,
determining deposits, and approving credit memos by adhering to
American Broadband policies and procedures and Tariff requirements;
log credit deposit information, and determine payment options for
customers that have overdue accounts.Facilitate trouble reports for
customers and forward information to the appropriate department or
individualMaintain customer plant records. Assist technicians in
clearing troubles.Assist with bad debt collection, as needed.
Provide pertinent information to technicians and main office
personnel, as required.Assist with or coordinate special projects,
as assigned. Performing all other duties and responsibilities as
assigned.Knowledge, Abilities, & Skills for SuccessEffectively
communicate in a positive and professional manner through written
and verbal communications in all interfaces with customers/public,
fellow employees, and vendors.Ability to use appropriate computer
programs (including, but not limited to, Microsoft Office Suite)
which includes having proficient computer skills and the ability to
adapt and learn as programs and processes change.Ability to work as
a team member and exert initiative to work independently to reach a
goal.Ability to embrace change in the workplace while encouraging
others to seek innovative approaches. Ability to function
effectively as a team player. Knowledge of and the ability to
comply with Company's Customer Proprietary Network Information
(CPNI) regulations and procedures. Ability to work a flexible work
schedule, as needed, to best serve our customers.QualificationsAt a
minimum, the Retail Customer Service Representative must have a
high school diploma or equivalent plus 1+ years customer
service/sales experience. Basic telephony and cable television
experience, inside and out, preferred.Physical Demands Select one
the following for the each of the items listed below:N (Not
Applicable) - Activity is not applicable to this occupation.O
(Occasionally) - Occupation requires this activity up to 33% of the
time or 0 - 2.5+ hours/day.F (Frequently) - Occupation requires
this activity from 33%-66% of the time or 2.5-5.5+ hours/day.C
(Constantly) - Occupation requires this activity more than 66% of
the time or 5.5+ hours/day. Standing N O F C Walking N O F C
Sitting N O F C Reach Outward N O F C Reach Above Shoulder N O F C
Climbing N O F C Crawling N O F C Squatting/Kneeling N O F C
Bending N O F C Keyboarding N O F C Driving N O F C Hearing N O F C
Communicating N O F C Perceiving N O F C Outdoor Climate N O F C
Various Terrain N O F C Cramped Workspace N O F C Lift/Carry: Up to
10 lbs N O F C Up to 20 lbs N O F C Up to 50 lbs N O F C Up to 75
lbs N O F C Up to 100 lbs N O F C 100+ lbs N O F C Push/Pull: Up to
10 lbs N O F C Up to 20 lbs N O F C Up to 50 lbs N O F C Up to 75
lbs N O F C Up to 100 lbs N O F C 100+ lbs N O F C DisclosureThe
Company has reviewed this job description to ensure that essential
functions and basic duties have been included. It is intended to
provide guidelines for job expectations and the employee's ability
to perform the position described. It is not intended to be
construed as an exhaustive list of all functions, responsibilities,
skills, and abilities. Additional functions and requirements may be
assigned by supervisors as deemed appropriate. This document does
not represent a contract of employment, and the Company reserves
the right to change this job description and/or assign tasks for
the employee to perform, as the Company may deem appropriate.
American Broadband, and all subsidiaries, are an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees.
Compensation details: 16-18 Hourly
WagePI932d09856a65-25660-33731225
Keywords: FastWyre Broadband, Council Bluffs , Retail Customer Service Representative, Sales , Bellevue, Iowa
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