Customer Service Representative

Company: Dollar General - Human Resources
Location: Kennard
Posted on: April 29, 2025

Job Description:

Department: Private Fleet
Reports To: Fleet Manager

General Summary:
Customer Service Representative is responsible for the private fleet's administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on-time store deliveries, tractor utilization, inbound reverse logistics on-time pick-up, and driver safety and legal compliance operations.

Duties Responsibilities:
Plan and assign outbound, vendor backhaul, and OVD loads
Plan and assign rolltainer sweeps and dunnage consolidations
Reporting Function: Report on time load pick up
Report on time store delivery
Report BOL pick-up
Report on tractor utilization
Report on vendor backhaul pickup and delivery

Answer and process driver load messages through satellite communications and plan swaps
Resolve load issues involving bustouts, overweights, and/or paperwork issues
Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.

Knowledge, Skills and Abilities (KSAs):
Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
Knowledge of dedicated transportation operations
High attention to detail, strong planning, and organization skills
Understand driver logs and hours of service
Proficient in the sage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
Ability to function in a high-stress environment? Must know MS Office software

Work Experience /or Education:
Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
One to two years of customer service experience preferred
One to two years of onsite driver dispatch experience preferred
One year of Driver Dispatch Management System (satellite dispatch systems) experience (McLeod,TMW, Telogis, Dispatch Tracks, AS400)

Keywords: Dollar General - Human Resources, Council Bluffs , Customer Service Representative, Sales , Kennard, Iowa